Privacy Policy

1. Introduction

Purpose of This Policy

Door Decore LLC ("we," "our," or "us") is committed to protecting the privacy of our customers, clients, and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, use our services, or interact with us in any capacity.

We believe in transparency and want you to understand how we handle your data. This policy is designed to help you make informed decisions about the information you share with us and to demonstrate our commitment to data protection and privacy.

Scope

This Privacy Policy applies to:

• All visitors to our website at doordecore.org
• Current and prospective customers who request quotes, consultations, or services
• Individuals who contact us via phone, email, or online forms
• Business partners and vendors who share information with us

This policy covers all personal information collected through our website, over the phone, via email, in person, or through any other communication channels we may use.

2. Data Collection

Personal Information We Collect

We may collect various types of personal information depending on how you interact with us. This includes:

Contact Information

• Full name
• Email address
• Phone number
• Mailing address
• Billing address (if different from mailing address)

Project Details

• Property address for service delivery
• Type of door services requested
• Project specifications and requirements
• Budget information
• Preferred timeline
• Photos or measurements of existing doors or spaces

Communication Records

• Email correspondence
• Phone call records and notes
• Text message communications
• Feedback and reviews

Technical Information

• IP address
• Browser type and version
• Device information
• Pages visited on our website
• Referring website addresses

How We Collect Data

We collect personal information through various methods:

Online Forms

When you fill out contact forms, quote request forms, or other forms on our website, we collect the information you provide, including name, email, phone, and project details.

Phone Communications

When you call us for inquiries, consultations, or service requests, we collect and record relevant information such as your name, contact details, and the nature of your inquiry.

Email Communications

When you email us, we retain your email address, the content of your message, and any attachments you provide. This information helps us respond to your inquiries and maintain a record of our communications.

In-Person Interactions

During on-site consultations, installations, or service visits, we may collect additional information such as property details, measurements, and project specifications.

Automatic Collection

Our website automatically collects certain technical information when you visit, including your IP address, browser type, and browsing activity on our site through cookies and similar technologies.

3. Purpose of Data Collection

We collect and use your personal information for the following purposes:

Providing Quotes and Estimates

Your contact information and project details allow us to prepare accurate quotes for our door design, customization, and installation services. We use measurements, specifications, and preferences you provide to determine material requirements and labor costs.

Delivering Services

Once you engage our services, we use your information to:

• Schedule consultations and installations
• Coordinate delivery of materials to your property
• Communicate with you about project progress
• Process payments and maintain billing records
• Provide warranty and follow-up services

Communication

We use your contact information to:

• Respond to your inquiries and requests
• Send appointment reminders and confirmations
• Provide updates about your project
• Send promotional materials (with your consent where required)
• Request feedback on our services

Improving Our Services

We analyze collected data to understand customer needs, improve our website functionality, enhance our service offerings, and develop new solutions that better serve our clients.

Legal and Compliance

We may use your information to comply with legal obligations, respond to lawful requests, protect our rights, and maintain accurate business records for accounting and tax purposes.

4. Cookies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and collect information about how you use our site.

Types of Cookies We Use

Essential Cookies

These cookies are necessary for the website to function properly. They enable core functionality such as page navigation, form submission, and access to secure areas. The website cannot function properly without these cookies.

• Session management cookies
• Security cookies
• Form data preservation

Analytics Cookies

These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. This data helps us improve our website and services.

• Page view tracking
• Visitor demographics
• Traffic sources
• User behavior patterns

Functional Cookies

These cookies enable enhanced functionality and personalization, such as remembering your preferences and settings. They may be set by us or by third-party providers whose services we use on our site.

• Language preferences
• Display preferences
• Login credentials (if applicable)

Marketing Cookies

These cookies are used to deliver advertisements more relevant to you and your interests. They also help measure the effectiveness of advertising campaigns.

• Ad targeting
• Conversion tracking
• Remarketing

Managing Cookies

You can control and manage cookies in several ways:

• Browser Settings: Most browsers allow you to block, delete, or manage cookies through your browser settings. Consult your browser's help documentation for instructions.
• Opt-Out Tools: You can opt out of certain third-party cookies using tools provided by organizations like the Network Advertising Initiative (NAI) or the Digital Advertising Alliance (DAA).
• Do Not Track: Some browsers have a "Do Not Track" feature that signals to websites that you do not want your online activity tracked.

Please note that disabling certain cookies may affect the functionality of our website and limit your ability to use certain features.

5. Data Access and Storage

Who Has Access to Your Data

Access to your personal information is restricted to authorized personnel who need it to perform their job functions. This includes:

• Customer service representatives handling your inquiries
• Project managers coordinating your door installation
• Installation technicians who need your property details
• Billing and administrative staff processing payments
• Management overseeing service quality

Data Security Measures

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption: We use SSL/TLS encryption for data transmitted between your browser and our servers.
• Secure Storage: Personal information is stored on secure servers with access controls and firewalls.
• Access Controls: Employee access to personal data is limited based on job responsibilities and is regularly reviewed.
• Training: Our staff receives training on data protection practices and privacy policies.
• Regular Audits: We conduct periodic security assessments to identify and address vulnerabilities.

Data Storage Location

Your personal information is stored on servers located in the United States. We take appropriate measures to ensure that data transfers, if any, comply with applicable data protection laws.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. See our Data Retention section for more details.

6. Third-Party Services

We may share your personal information with third-party service providers who assist us in operating our business and serving our customers.

Categories of Third Parties

Service Providers

We may share information with vendors who perform services on our behalf:

• Web hosting providers
• Email service providers
• Payment processors
• Customer relationship management (CRM) systems
• Analytics providers
• Marketing and advertising partners

Business Partners

For certain projects, we may work with:

• Door and hardware manufacturers
• Shipping and delivery companies
• Subcontractors for specialized installations

Legal Obligations

We may disclose your information if required by law, court order, or government request, or when we believe disclosure is necessary to protect our rights, privacy, safety, or property.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the acquiring entity. We will notify you of any such change in ownership.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any websites you visit via links from our site.

7. User Rights

You have certain rights regarding the personal information we hold about you:

Right to Access

You have the right to request a copy of the personal information we hold about you. Upon verification of your identity, we will provide you with:

• Categories of personal information collected
• Specific pieces of information we hold
• Categories of sources from which information was collected
• Purposes for which we use the information
• Categories of third parties with whom we share information

Right to Correct

You have the right to request that we correct or update inaccurate or incomplete personal information. We will promptly make appropriate corrections upon verification of your identity and the inaccuracy of the information.

Right to Delete

You have the right to request that we delete your personal information, subject to certain exceptions such as:

• Completing a transaction or providing a service you requested
• Detecting security incidents or protecting against fraud
• Complying with legal obligations
• Exercising free speech or other legal rights

Right to Opt-Out

You have the right to opt out of:

• The sale or sharing of your personal information
• Targeted advertising based on your personal information
• Certain analytics and profiling activities
• Marketing communications from us

Right to Non-Discrimination

We will not discriminate against you for exercising any of your privacy rights. Exercising these rights will not result in denial of service or different treatment of your service requests.

How to Exercise Your Rights

To exercise any of these rights, please contact us using the information provided in the Contact Information section. We will respond to your request within a reasonable timeframe and may require verification of your identity.

8. Data Deletion Requests

If you would like us to delete your personal information, you may submit a data deletion request using the methods described below.

How to Request Data Deletion

You may request deletion of your personal information by:

• Sending an email to [email protected] with the subject line "Data Deletion Request"
• Calling us at +1 5806435284 during business hours
• Sending a written request to our mailing address: 1349 Edmonton Dr, Lewisville, TX 75077

Information to Include

To process your deletion request, please provide:

• Your full name
• Email address associated with your account or inquiries
• Phone number on file
• Specific information you want deleted (or request complete deletion)
• Reason for deletion request (optional)

Processing Timeline

We will acknowledge receipt of your deletion request within 10 business days and process the request within 30 days, unless additional time is needed due to the complexity of the request. If extended time is required, we will notify you of the reason and expected completion date.

Exceptions

We may retain certain information even after a deletion request if required by law or necessary for:

• Completing an ongoing service or transaction
• Warranty or service guarantee purposes
• Legal compliance and dispute resolution
• Security and fraud prevention

9. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required or permitted by law.

Retention Periods

• Customer Account Information: Retained for the duration of the business relationship and for 7 years thereafter for warranty and tax purposes.
• Project Records: Installation records, measurements, and project specifications are retained for 7 years after project completion for warranty support and reference.
• Communication Records: Emails and correspondence are retained for 3 years after the last interaction.
• Quote Requests: Information submitted for quotes is retained for 1 year, after which it may be archived or deleted.
• Website Analytics: Aggregated analytics data may be retained indefinitely; individual visitor data is typically retained for 26 months.
• Marketing Data: Contact information used for marketing purposes is retained until you opt out or request deletion.

Secure Disposal

When personal information is no longer needed, we securely delete or anonymize it using methods appropriate to the type of data and storage medium.

Legal Holds

We may retain information beyond the standard retention periods if subject to legal hold, pending litigation, or investigation.

10. Children's Privacy

Our website and services are not directed to children under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. We will promptly delete any information collected from children under 18 upon notification.

11. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will post the updated policy on this page with a new "Last Updated" date.

We encourage you to review this policy periodically to stay informed about how we protect your information. Continued use of our website or services after changes are posted constitutes acceptance of the updated policy.

For significant changes, we may provide additional notice through email, website banners, or other appropriate communication channels.

12. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

For privacy-specific inquiries, please include "Privacy Inquiry" in your email subject line or mention it when calling.